So long, suckers
Over the weekend, we dropped off our cable box and modem. We are no longer customers of Comcast.
A sad history together
When we moved to Chicago, I was excited about Comcast. They had fast cable internet (6 Mbps), plenty of high-definition channels and a reasonably priced DVR. Installation was smooth and the prices for new customers were low.
But then the trouble started.
There was a three-week period last summer when our internet Just Didn’t Work, so I purchased my internet access from our local coffee shop and did my emailing, working, reading, exploring, etc there. Not very convenient.
Two new cable modems and a few hard-fought refunds later, things were running smoothly again. But fast forward nine months — the once-low prices had ballooned to over twice their original amount, and we decided to cancel our television service because it
was is pricey and we just don’t need it.
So I called them to cancel. A few weeks later I noticed another charge from Comcast, so I called them again. Same outcome.
I called again. No luck.
I called again.
By this point, I knew we had to cancel the account altogether so I began looking for internet access alternatives.
Matt has long been a vocal proponent of Speakeasy home DSL service. I can see why: they offer great pre- and post-sale support, a variety of service plans, and great geek-friendly features like static IP. They are not cheap — Speakeasy is a premium ISP and you’ll have to pay $50 or more per month for the privilege of doing business.
(Update: If you’re thinking about signing up for Speakeasy DSL, use this referral link! I’ll get a little kick-back if you sign up :D )
Wait, so you don’t have TV?
Well, sort of.
We have a television set — a nice high-definition Toshiba 30” — but it’s only connected to the Mac mini these days. We enjoy a nice stream of video entertainment via Netflix, iTunes, BitTorrent and the Web. Like Eric, I look forward to exploring a great variety of video content delivered over the internet and I doubt I’ll be the only one.
But for now, we’re stuck in something of an odd place. Powerful tools for distributing, organizing and viewing post-cable video are available, but there is some integration work to do and the legal side of the business hasn’t caught up yet.
I think Michelle is still making up her mind, but I am happy and excited we no longer support a company that treats their customers like shit, and to live on the frontier of digital entertainment — at least for a while.